Report 2021-118 Recommendation 7 Responses
Report 2021-118: State Water Resources Control Board: It Lacks the Urgency Necessary to Ensure That Failing Water Systems Receive Needed Assistance in a Timely Manner (Release Date: July 2022)
Recommendation #7 To: Water Resources Control Board
To minimize the prolonged periods during which Californians suffer without safe drinking water, the State Water Board should do the following by January 2023, develop metrics and performance benchmarks for key phases of the application and funding processes, including the number of days it should take to execute a funding agreement after it receives a complete application. It should also review recent past applications in light of these new metrics to identify common reasons for delays—including an increase in consolidation projects—and develop processes to overcome these delays.
60-Day Agency Response
Key Performance Indicators (KPIs) have been added to the Drinking Water State Revolving Fund Draft Intended Use Plan. State Board consideration of adoption is October 2022. Additional KPIs are under development for the application review and agreement processes and will be completed by December 2022. State Board staff are conducting a Lean Six Sigma evaluation of the consolidation process.
- Estimated Completion Date: January 1, 2023
- Response Date: September 2022
California State Auditor's Assessment of 60-Day Status: Pending
We look forward to reviewing the State Water Board's metrics and performance benchmarks for key phases of the application and agreement processes.
All Recommendations in 2021-118
Agency responses received are posted verbatim.